I think the expression goes "If not for bad luck, you wouldn't have any luck." Sometimes that describes how corporations treat customers. Think: stuipdity. Think: absolute stupidity.
There is an auction area (think big - no, not that other site, think of the biggest one) I had used. But I had gotten pretty ill a couple months ago and when I returned I owed $6.24 for a program -- one I had not used while ill, but... I figured, just pay the 6 bucks & 24 cents. I followed the Rep's directions and printed out a "payment coupon" to mail with my check. I have 2 IDs there, but was on the one I had used to "sell" (the other ID was used if I bought something -- I wanted to keep them separate). I sent the check May 29th.
Next thing I see is they "suspended" the ID that owed the $6.24 so I contacted them, then my bank. I find out the company indeed cashed my check on June 9th. My bank statement wouldn't arrive for another month though. And the company said I had to do the usual: prove payment by mailing in copies of front and back of my check. Sigh. Fine! "When I get the statement, I'll do that!"
BUT, then I get an email sent to my "other" ID (the one I'd used to buy). And the email says they cashed my check for $6.24 ! OK. So now I know what happened, so I contact them. BUT instead of clear-thinking, reasonable, intelligent responses, I am told to "prove it." So I send them copies of their own emails. That should do it, by showing THEM where THEY put my money. Right? Noooo. Now they argue. After arguing they did not have it, now they want me to apply for a refund and mail a NEW check! NO, I tell them. They simply have to credit the right ID. Use common sense folks! No, they apparently have no common sense!
So we are at a stalemate. I'm "suspended" BUT they got my money. They threaten to send me to collections BUT they have my money, paid in full. I dunno, but I think this company deserves the highest "stupidity award"! I've explained until I am blue in the face. Talking to them is like .... well, you know the trite expression I'd use.
Stupid, just stupid! My rant for today.
2 comments:
The online auction place (no, not that one, the other BIG one) have very bright people working (ha). The check I sent had my name, address & account number on it and I have said that in every email. I also used/sent their famous "payment coupon" which has an ID and account number ON it with my check. Here is part of their latest reply:
"After looking in to your account, I see that the payment was a cheque
payment. If no account number or user ID was given with the payment, our
accounts team would have looked for an account under your name to apply
it to and applied it to the first they found."
"...to the first they found." Real bright huh? Account number was ON check people!!
And, once they are told "that was the wrong account" guess what?? They will NOT fix their error!!!!!!!!!
Anyone else ever dealt with this stupid company?? The one thing that sticks out about them is this: they do not actually READ emails sent (they must skim them over but not understand what they read ! ).
Chuckling....
After daily emails from the online auction place (yes! THAT big one!) that said "there is no way possible to transfer funds from one account to another account," some (kind) soul contradicted them.
Kelly, their representative, wrote me saying "I see the payment you made to XYZ account was mis-directed to your ABC account. I understand you want the payment to be transferred into the correct account. Please be advised I have made this transfer and your check has now been properly credited. Additionally, I have instructed that both of your accounts to be returned to good standing. It may take 2-3 business days for this action to appear. If there is anything else I can do to assist you, please let me know. I apologize on behalf of (this great big corporation) that this error occurred."
Yeah! I "won." Damn right I did.
Chuckling....
Moral: Don't give up.
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